Max Maynard

About the Candidate

 

MAX MAYNARD

 

07754755698   |   maxmaynard29@gmail.com

 

SKILLS AND ABILITIES

 

·       Played on multiple tours for 3+ years, finishing in the top 30 in order of Merit

·       Extensive knowledge of custom fitting and repairs

·       First Aid Trained

·       Strong customer service and communication skills developed through extensive hospitality experience

·       Leadership and team management

·       Event coordination and operational management

·       Cash handling and daily business operations

·       Ability to work effectively in fast-paced environments

EXPERIENCE

 

Dedham Centre Tearoom

Waiter | June 2015 – March 2019

·       Worked as a waiter for several years, gaining extensive customer service experience.

·       Progressed to taking on additional responsibilities including opening and closing the premises, completing cash reconciliations, and assisting with the day-to-day running of the business.

The Lion Inn

Head Waiter | March 2019 – August 2019

·       Initially joined as a temporary team member but was promoted to Head Waiter due to prior experience.

·       Supervised service operations and supported staff to maintain high service standards.

Career Break

August 2019 – August 2021

·       Took time away from employment to attend university in the United States on a sports scholarship.

·       The experience was impacted by the COVID-19 pandemic.

Stoke by Nayland Resort

Supervisor / Senior Supervisor – Food & Beverage | August 2021 – April 2025

·       Joined as a waiter and was promoted to Supervisor of the Lakes Restaurant within six months.

·       Promoted again eight months later to Senior Supervisor of Food & Beverage.

·       Managed day-to-day operations, overseeing service for up to 300 guests and coordinating teams of up to 60 staff members.

·       Led and managed major events including weddings and conferences, ensuring high service standards throughout.

·       Later transitioned into the golf operations side of the business, working as a Golf Coach and Retail Assistant in the pro shop.

Stoke by Nayland Resort

PGA Assistant – April 2025 – Present

·       PGA Qualification: Successfully completed the first year of the PGA Professional Golf Programme, developing my knowledge of golf coaching, player development and the wider golf industry.

·       Member Relations: Built strong relationships with club members, providing professional customer service, offering advice and support, and helping to maintain a welcoming and positive golfing environment.

·       Golf Shop Operations: Managed the day-to-day running of the professional shop, including opening and closing procedures, assisting customers, maintaining stock presentation and ensuring smooth daily operations.

·       Retail Management: Supported retail operations through stock management, product merchandising, sales and customer service, helping to maximise sales opportunities and deliver a high standard of service.

·       Custom Club Fitting: Acted as the main custom club fitter, assisting golfers in finding equipment suited to their individual needs, playing ability and performance goals.

·       Golf Coaching: Delivered over 150 hours of golf coaching, helping golfers of varying abilities develop their technique, improve consistency and build confidence in their game.

·        Junior Coaching and Development: Delivered junior coaching sessions and supported the organisation and delivery of junior golf camps, creating an engaging and supportive environment to encourage participation, skill development and enjoyment of the game.

 

EDUCATION

 

Philip Morant School | 2012 – 2016

·       12 GCSEs (Grades A* – C)

Colchester Sixth Form College | 2016 – 2018

·       5 A-Levels / equivalent qualifications including Financial Studies and Business Studies

University of Birmingham

·       Currently studying for a Bachelor’s Degree with the Professional Golfers’ Association (PGA)

 

 

COMMUNICATION

Through extensive experience in hospitality, I have developed strong interpersonal and communication skills. While acting as Restaurant Manager, I am particularly proud that no customer complaints were received during a seven-month period under my management. I have also received the highest number of named positive reviews since starting work at Stoke by Nayland Resort.

LEADERSHIP

 

I have significant leadership experience gained through managing hospitality teams. In my role as Senior Supervisor, I was responsible for leading teams of up to 60 staff members and ensuring exceptional service for over 300 guests in a single evening, while maintaining high operational and service standards.

REFERENCES

 

Josh Avent – Operations Manager (Stoke by Nayland Resort) – Josh.avent@stokebynayland.com 07753370132

Hugo Alvarez – Restaurant Manager (Stoke by Nayland Resort) – Hugo.alvarez@stokebynayland.com 07518655203

Simon Dainty – Head Professional (Stoke by Nayland) – Simon.Dainty@stokebynayland.com 07851392119