Joel Tailby

About the Candidate

Joel Tailby

 

Tel: +61 424 765 881

Email Address: joeltailby06@gmail.com

Current Home Address: 21 Arthur St, Randwick, Sydney 2031 (willing to relocate) / Usual Home Address 8 McDowell Way, Narborough, Leicester LE19 2RA

Full UK Driver’s Licence

 

 

PERSONAL PROFILE

 

Passionate single-figure handicap golfer with extensive experience in sales, customer service, and building strong client relationships. I am seeking to begin my career in the golf industry, where I can combine my enthusiasm for the game with my ability to help others improve their performance. I am eager to develop my skills in club fitting, coaching, and golf operations while delivering an outstanding experience for every customer.

 

 

EDUCATION

 

Nottingham Trent University / September 2018 – June 2021

 

–        3 Year BA (Hons) Business Management (1 Year In-Company)

–        1st Class Honours

–        Chartered Management Institute Level 7 in Strategic Management and leadership

–        Brian Juke Memorial Award for most improved student in Business Management

 

South Leicestershire College / September 2016 – July 2018

 

–        BTEC Level 3 Business Studies Extended Diploma / Triple Distinction

–        Nominated for South Leicester College student of the year 2017/18

 

Lutterworth College / September 2014 – July 2016

 

–        8 GCSEs including A-C in Maths and English

 

 

WORK EXPERIENCE

 

Kingspan Water Tanks & Energy / March 2025 – Present

Sales Consultant

 

–        Build and maintain strong relationships with customers by providing knowledgeable, professional service throughout the sales process.

–        Prepare quotations, process orders, and manage customer enquiries from initial contact through to delivery.

–        Work closely with internal teams to ensure orders are fulfilled accurately and on time.

–        Consistently deliver a high standard of customer service while achieving team sales targets.

–        Resolve customer issues efficiently, ensuring a positive experience and long-term customer satisfaction.

–        Maintain accurate customer records using CRM systems and follow up on sales opportunities.

 

Humpty Doo Golf Club / September 2025 – November 2026

Pro Shop Assistant

 

–        Delivered friendly and professional customer service to members and visitors in the pro shop.

–        Processed green fee payments, competition entries, tee time bookings, and retail purchases using the club’s point-of-sale system.

–        Assisted customers with golf equipment, apparel, and accessories, providing product recommendations based on their needs.

–        Maintained the presentation and organisation of the pro shop, including merchandising displays and stock replenishment.

–        Supported the day-to-day operation of club competitions and member events.

–        Built strong relationships with members through regular interaction and excellent customer service.

–        Handled customer enquiries in person and over the phone, ensuring a positive experience for all visitors.

–        Assisted with opening and closing procedures, cash handling, and maintaining a clean, professional

 

Aspex UK Ltd / October 2023 – October 2024

Transport Coordinator

 

360 Recruitment Ltd / January 2023 – July 2023

Associate Consultant

 

Ullesthorpe Court Golf Club & Hotel / October 2021 – July 2022

Golf Sales & Administration

 

–        Managed golf club and hotel bookings for members, visitors, corporate clients, and stay-and-play guests throughout the year.

–        Conducted club tours and met with prospective members to present membership options and promote subscription packages.

–        Managed the club’s social media platforms, website, and email marketing campaigns to increase engagement and promote events, offers, and club activities.

–        Utilised the club’s booking and management software to coordinate corporate golf days, society events, and group bookings while delivering exceptional customer service.

–        Worked closely with the golf, hospitality, and events teams to ensure the smooth delivery of member and guest experiences.

–        Responded to customer enquiries in person, by phone, and via email, providing knowledgeable and professional service.

 

Aspex UK Ltd (University Placement Year) / June 2019 – July 2020

Account Manager

 

JD Sports / December 2016 – September 2018

Sales Assistant (Salesfloor & Stockroom)

 

 

 

SKILLS

 

In Person & Telephone Sales

 

Organisation & Administration

 

Golf Industry and Game Knowledge

 

Teamwork & Leadership

 

Communication and Listening

 

Problem solving

 

 

REFERENCES AVAILABLE UPON REQUEST