Benjamin Walsh

About the Candidate

Benjamin Sutton Walsh

27 Clover Crescent

Hellingly

BN27 4FJ

07512 661264

Ben.Walsh72@icloud.com

 

 

Personal Statement

 

Hard-working, positive, and very eager to learn. Finds it easy to pick things up on the job and adapt quickly to new environments, challenges, and people. Approachable and remains calm in difficult situations. A keen Golfer (3.5 Handicap) with a love for all areas of the industry. Wanting to grow the game as much as possible while sharing my passion with like-minded people.

 

Employment History:

 

December 2022 – Present: Group 1 Hailsham BMW and MINI

Bodyshop Advisor / Estimator.

Key responsibilities:

•        Talk to BMW and MINI customers in other departments to upsell any bodywork/smart repairs where possible while their vehicle is in the dealership.

•        Take incoming phone calls from customers who have had a car accident.

•        Schedule repair estimates in the diary alongside drop offs and collections.

•        Work together with technicians to ensure that all jobs are completed on time and customers updated if there are any delays.

•        In the absence of the Bodyshop Manager, take over workshop control and allocate work out to the technicians, allowing the workshop to run smoothly and efficiently.

•        Hold a morning meeting with all technicians to run through the jobs that need to be completed or started and get progress updates on existing jobs as well as any feedback if available.

•        Carry out detailed examinations of crash damage and prepare quotes for customers or insurance companies in line with manufacturers standards.

•        Keep customers updated during the repair process from authorisation to completion.

•        Speak to insurance companies to get any insurance repairs authorised or updated.

•        Work with parts suppliers to ensure deadlines are met.

•        Invoice both customer and insurance work in a timely manner to ensure monthly budgets are hit.

•        Deal with customer complaints and rectification work.

•        Manage a complex loan car diary working with other colleagues and departments.

•        Ensure that all customers are provided with a professional service and all repairs are up to BMW standards.

 

 

October 2020 – December 2022: Amadeus Acoustic Solutions

Project Manager.

Key responsibilities:

•        Lead acoustic studio builds on site and ensure a high quality of work is maintained on everyone.

•        Work closely with the Operations director to ensure that all projects are scheduled correctly and hit deadlines.

•        Build relationships with suppliers to gain discounts and benefits.

•        Working with suppliers to arrange deliveries and any special requirements that may need to be accounted for.

•        Create and populate Project management spreadsheets for each project to see the running project costs and profit margins.

•        Assist with sales of Studios and Performance equipment.

•        Collate all projects for each financial year into one spreadsheet that I implemented to allow the Directors to see the overall profit of projects as well as how much is spent on each area of the project stages.

•        Manage warehouse deliveries (Goods in and Goods out)

•        Schedule the order of works for warehouse staff.

•        Operate the forklift to assist with larger deliveries and warehouse organisation.

 

January 2020 – October 2020: Birchwood KIA

Sales Executive.

Key responsibilities:

•        Built rapport with customers and identified their needs and matched them with a suitable vehicle and finance package.

•        Conducted test drives and product demonstrations to highlight the key features of the vehicle.

•        Negotiated pricing, trade ins and financing options to secure profitable sales while ensuring customer satisfaction.

•        Effectively followed the full sales process from initial enquiry to final handover.

•        Maintained accurate records of customer interactions and follow ups in the CRM system

•        Delivered high levels of aftersales support to encourage repeat business and referrals to the dealership.

 

December 2018 – December 2019: Chandlers Hailsham BMW and MINI

Customer Support Advisor / Call handler.

 

April 2018 – December 2018: The Lamb Inn

Front of House Staff.

 

August 2016 – April 2018: The Moorings Restaurant

Kitchen assistant.

 

Educational Qualifications:

GCSE: ICT – A, English Language – B, English Literature – B, Maths – B, Chemistry – B,       Physics – B, Biology – B, Product Design – B, History – C, French – C.

 

A-Level: History – C, ICT – D, Biology – E.

 

Skills:

•        2 Years Project management experience

•        5+ years Customer service experience

•        Qualified forklift driver

•        Sales

•        Website design (WordPress and Squarespace)

•        Extensive Microsoft office knowledge (Excel, Word, PowerPoint, Publisher)

•        Audatex Accredited

 

Hobbies and Interests:

 

•        Golf (WHS index of 3.5)

•        Skiing

•        Football

•        Formula One

•        Cars