PGA Professional

Cheltenham

Member Since 2026

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Adam Freeman

About the Candidate

I am a highly motivated and adaptable individual with a strong passion for golf, working well under pressure and thrive in challenging work environments. Through previous work experiences I have learnt how to work successfully as part of a team as well as independently.
Prevoius Employment
March 2026 – current
The golf rooms at cineworld cheltenham
genral mANAGER
My role as general manager include;

Operations & Guest Experience

· Ensuring all equipment and tech (simulators, booking systems) work properly

· Managing bookings, peak times, and walk-ins

· Creating a high-quality, fun customer experience

· Handling customer feedback, complaints, and service recovery

Team Leadership

· Hiring, training, and scheduling team members

· Setting service standards and maintaining staff performance

· Motivating the team and building a strong culture

· Handling HR issues or escalations

Commercial Performance

· Driving revenue (bookings, upselling food/drinks, events)

· Monitoring KPIs like occupancy rates and spend per customer

· Managing budgets and controlling costs

· Running promotions or partnerships to increase footfall

Sales, Marketing & Events

· Organising corporate events, parties, or group bookings

· Working with local businesses in Cheltenham

· Supporting marketing campaigns or social media efforts

· Identifying new revenue opportunities

June 2024 – March 2026
DIBDEN GOLF CENTRE
CENTRE MANAGER
My role as centre manager includes;

· Ensure the clubhouse, golf course and driving range are well maintained and functioning smoothly

· Recruit and train staff to ensure the highest levels of customer service are constantly delivered

· Ensure compliance with health and safety across site is up to date

· Liase with heads of department to ensure targets and standards are met

· Monitor and drive income from memberships, green fees, events, F&B and pro shop sales

· Serve as a point of contact for members and guests, addressing feedback, complaints and suggestions

· Identify growth opportunities in the local community such as local businesses and schools to drive revenue and participation

· Maintaining good working relationships within the local community and suppliers to the business

· Develop a marketing and sales strategy to aid with the growth of the business

· Work in tandem with the new forest council to deliver a product that is up to standard

· Prepare and manage budgets for various departments

· Identify ways to reduce costs without compromising customer service

· Increase the clubs social media presence for marketing and sales

· Prepare monthly performance reviews of revenue and expenditure, membership sales, green fee income and present to Mytime active and new forest district council

FEBRUARY 2024 – CURRENT
ACES INDOOR GOLF
CO-OWNER/ Director
Using experience from my trade as an electrician and golf professional I played a pivotal role in converting an empty pro shop into a two-bay indoor simulator available for hire, which I now run alongside two others.

· Building the structure from scratch to fit a specific space with a high-quality finish

· Fitting all electrics to ensure the simulators work including touch screen display and GC QUAD launch monitors

· Creating and maintaining business relationships with manufacturers in the golf simulator space

· Delivering exceptional customer service whilst hosting customers

· Maintaining my own coaching diary

· Provide a custom fitting service to all users – Recently becoming the first Avoda fitting location in the south of England

· Offer club repairs and re-grips

· Grow our social media presence to drive revenue

APRIL 2021 – FEBRUARY 2024
HAMPTWORTH GOLF CLUB
Assistant gOLF PROFESSIONAL
My role as assistant professional include:

· Assisting with general shop operations including stock control, purchasing, and customer relations.

· Operating a successful coaching diary with monthly lessons as well as junior group sessions weekly.

· Provided outstanding customer support by maintaining helpful, attentive, proactive and efficient methods.

· Organizing themed events to help introduce interest and potentially attract new members to the club.

· General day to day membership admin for over 500 full members.

· Working alongside various charities and companies to coordinate and manage operations to result in a successful golf day for both parties.

· Monthly performance reports including shop sales and membership numbers.

· Organizing member nights and other special events to promote relationship building and club growth.

· Introduce club fitting sessions with full kit supplied by our chosen supplier of Srixon and TaylorMade, as the only fitter at Hamptworth the introduction of fitting and supplying clubs was my own project from the start.

· Developing individualized training programs for students based on goals, weaknesses and strengths.

· Undertaking extensive club fitting sessions and relaying information back to club fitters.

september 2020 – April 2021
universal golf – hedge end golf centre
FITTING ASSISTANT
My daily duties at universal golf include:

· Managing the workshop diary in the most efficient way possible to meet both customer standards and supplier abilities. This Diary is essential for allowing stock to be matched with upcoming order requirements, ensuring all deadlines are met.

· To ensure workshop is well stocked as well as tidy and clean to allow a safe working environment throughout the day.

· Receiving and building all orders as per the fitting specifications noted.

· Organizing all collections and deliveries of fitted clubs in and out of the workshop and maintaining an efficient system of storage and

· Overseeing a separate re-grip and repair side of the business. This would include everything from loft and lies, club head repairs, grip application amongst other bits.

· Completing yardage sessions out on the range with potential new customers.

· Keeping track of stock in the workshop

November 2018 – september 2020
Electrical Estimator, DPP Ltd
My role as an estimator is to calculate all maintenance tasks for a range of clients across the country. Day-to-day activities include;

· Communicating with clients to arrange job completion of maintenance tasks.

· Completing and returning quotes in the given timescale.

· Oraginsing engineers to minimize down time between jobs

· Regularly supervise the on-call engineers for around the clock assistance

· Liasing with other trade groups to organize projects from start to finish

· Maintain relationships with clients and engineers

August 2012 – November 2018
electrician, southern health nhs
My role as a maintenance electrician was to carry out all pre planned and reactive maintenance to all NHS owned buildings in the south region area, day to day activities included:

· Communicating with service users and staff to cause as little disruption as possible

· Keeping all relevant paperwork up to date

· Managing small teams to Carry out larger jobs such as building refurbishments

· Time keeping to make sure all jobs are complete within the given timescale

· Recording all jobs on to a computer database

· Completing emergency jobs such as power cut as quickly as possible to keep the service up and running

· Being able to adapt to new challenges such as; working on new updated systems or problems outside of your specified trade

· being an on-call engineer 1 week in 6 required me to have a basic knowledge of all trades and being able to think on my feet to resolve any emergency problems

Education
AUGUST 2011
GCSE, HARDLEY SCHOOL
· English B

· Maths A

· Engineering A

· Geography A

· German C

· ICT C

· Physical Education B

· Science B
august 2012
AS LEVEL, HARDLEY SCHOOL SIXTH FORM
· Geography C

· Biology C

· Physical Education C
Skills
· Success and results driven

· Good timekeeping

· Positive communication with both clients and colleagues

· Keen to adapt and learn new skills

· Very approachable

· First aid trained
· Computer literate across various programs and applications

· Working well under pressure

· Great team member as well